Order Preparation and Shipping Guidelines
We understand that receiving your purchase on time is important. This policy explains how orders are prepared, shipped, and delivered.
1. Order Confirmation
After completing checkout, you will receive an order confirmation when your purchase has been successfully submitted.
Please review your order details carefully to ensure that all information is correct.
2. Order Preparation Time
Most orders are prepared within 1–3 business days after payment confirmation.
During peak shopping seasons, holidays, or promotional periods, additional processing time may be required.
Business days generally exclude weekends and public holidays.
3. Shipping and Delivery Estimates
Estimated delivery time is approximately 5–15 business days after an order has been shipped.
Actual delivery times may differ depending on the destination, shipping service, customs clearance, and carrier conditions.
All delivery estimates are provided for general guidance and are not guaranteed.
4. Shipping Charges
Applicable shipping fees will be calculated and displayed during checkout before the order is completed.
Any free-shipping promotions will be subject to the conditions stated in the relevant offer.
5. Shipment Tracking
Where tracking services are available, tracking details will be provided after the order has been dispatched.
Please note that tracking updates may take some time to appear in the carrier's system.
6. Delivery Address
Customers should carefully verify their delivery address before submitting an order.
We cannot guarantee address changes after an order has entered the fulfillment process.
7. Delayed or Missing Deliveries
Occasional delivery interruptions may occur due to weather, customs inspections, transportation disruptions, or other factors outside our control.
If your package has not arrived within the estimated delivery window, please contact our support team so that the shipment can be reviewed.
8. Additional Information
Shipping arrangements may vary depending on product availability and destination.
By placing an order, you acknowledge that estimated delivery periods may be affected by circumstances beyond our reasonable control.